The Foundation aims to create a broader awareness of the possible causes and consequences of excessive gambling and/or excessive gaming, to promote responsibility and provide the necessary support and advice to problem gamblers and/or problem gamers with their dependents in their recovery efforts.
ABOUT US
OUR TEAM
As the Foundation continues to be absorbed by the Malta Gaming Authority, it remains important to acknowledge the valuable contributions of its employees throughout this transition. Strong teamwork, clear communication, and a shared commitment to service remain essential in ensuring continuity of support for all those who seek assistance.
Contact us at
GETTING SUPPORT

WELCOME
Below you can find the list of support services:
You can call the Supportline at 1777 or Appoġġ at 179 for free. Confidentiality is guaranteed; the caller can choose to remain anonymous. The Agents are available to provide advice and support. You can also contact MGA for assistance with self-exclusion or any other support.
SELF-EXCLUSION
Gamblers can self-exclude from casinos, gambling parlours and bingo halls, all licensed by the Malta Gaming Authority. Self-exclusion periods range from 6 months to 1 year, to an indefinite period, or to an auto-renewal option. According to the New Gaming Act, a medical certificate is still required if a gambler wants to self-exclude indefinitely, and a valid ID Card must always be presented. Also, one can consider blocking software to help those struggling with gambling addiction. BETBLOCKER and GAMBAN software can be easily downloaded and installed on various devices, including desktop computers, laptops, tablets and mobile phones. This blocking software is designed to restrict access to gambling sites and other online content that may trigger addictive behaviours.
ONE-TO-ONE SUPPORT
FSWS provides one-to-one support to problem gamblers through confidential guidance and practical assistance. The foundation offers personalised support, including emotional support, strategies for managing gambling behaviour, and referrals to specialised services. By creating a safe and non-judgmental environment, the FSWS ensures that individuals struggling with gambling addiction receive the necessary tools to regain control and make informed decisions about their well-being. Call 1777 or 179 to book an appointment today.
QUALITY SERVICE CHARTERS
(IN ENGLISH AND MALTESE)
REMINDER: Due to the current transitional operational change to the Malta Gaming Authority, certain services will be unavailable.
PLAYER PROTECTION
In this link from the Malta Gaming Authority's website, you can find information on Player Protection related to Responsible Gaming, Safer Gambling Tools and Responsible Gaming Policies, amongst others.
Other useful links:
Player Protection Regulations - English
Player Protection Regulations - Maltese
Player Protection Directive - English
Guidance Note on Gaming Devices and Amusement Machines - English
OUR TEAM
The Responsible Gaming Foundation gives a lot of importance to all of the foundation’s employees. Teamwork ideology needs to be as effective as possible in order to provide the best service to those that request our help.
Photo by Dev Asangbam on Unsplash
FAQS
DONATIONS
DUE TO THE CURRENT ABSORPTION PROCESS, WE ARE NOT ACCEPTING DONATIONS AT THIS STAGE
At the local and EU levels, between 0.5% and 2% of those using Gambling and iGaming services end up with some addiction. More awareness about responsible gambling and gaming needs to be fostered!
Your donation today will go a long way in helping us prevent pathological gaming and gambling, support those who suffer from it and continue to lead the search for more preventative measures. Donate to support responsibility.
Download the Donation Form HERE and remember to follow the GUIDELINES.
CONTACT US
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